Refund policy
Simple Return Policy
If you are not 100% satisfied with your purchase, you can return your order to our warehouse or store for a full refund up to 60 days from the original purchase date. Your return item must be unworn, with original packaging and in the state you received it.
A return label will be provided for a low flat fee of $10, unless the product is defective or there has been an error in your order caused by Moment Surf Company. The $10 will be deducted from your refund once we receive the item(s) back. In the event of an exchange, we will send a PayPal or Shop Pay request for the $10 label.
When sending back....
Please try to reuse packaging from your original order when possible. We like to do our part by reusing as much packaging material as acceptable.
** There are certain things that cannot be returned, which include but are not limited to: Surfboards, Bodyboards, Stand Up Paddle Boards, & Electric Bikes**
Our Return Address:
Moment Surf Company
33260 Cape Kiwanda Drive
Pacific City, Oregon 97135
Refunds
Once we receive and inspect your item, your refund will be processed and a credit will be issued toward the original method of payment. Please allow for 1-2 weeks for processing. There is no restocking fee, however your $10 return label will be deducted from your refund. Depending on your credit card company, it may take 2-10 business days for your credit to post to your account. Refunds will only be refunded in the form of the original payment, and cannot be substituted for cash, check, PayPal, or other form of refund.
CUSTOMER SERVICE
If you have any question or concerns, please don’t hesitate to call us or drop us an email. We are here to make sure you are completely satisfied.
Hours
Monday - Sunday 10am - 5pm
Phone
503-483-1025