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  • FREE SHIPPING* ON ORDERS OVER $50 | NO SALES TAX | 503-483-1025

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    Shipping & Returns

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    Shipping

    Our shipping rates are simple - everything we sell, with the exception of surfboards, paddleboards, and heavy over sized merchandise, that's $50 or more, ships free within the continental USA. The shipping rate, if applicable, will be seen in your shopping cart when you check out. For some products, we may ask that you call us so determine the appropriate shipping cost to your location.

     

    Shipping Time

    We ship everything that has been displayed as “In stock” the same day as your order was placed up until 3pm.  Orders after 3pm will ship the following day. You will receive a tracking number once your order has been shipped. For USA orders, we typically use USPS, Fedex and UPS as our shipping partners. We insure all outgoing merchandise. Depending on where you are located, expect 1-7 days for delivery. For delivery service other than our standard shipping service, for example Overnight Service, normal shipping rates will apply.

    UPS Shipping Times from Pacific City, OR

     

    Holiday Shipping Exceptions

    We do not ship on the following days:

     

    New Year's Eve
    New Year's Day
    Presidents' Day
    Memorial Day
    Independence Day
    Labor Day
    Thanksgiving Day
    Day after Thanksgiving – Only Air and International packages will be delivered
    Christmas Day
    Additional Shipping Holidays for those with PO/APO and FPO addresses:
    Martin Luther King, Jr. Day
    Columbus Day
    Veterans' Day

     

    International Shipping

    Standard shipping rates will apply for orders outside the continental USA. International orders do not qualify for free shipping. International customers are liable for any duty taxes or fee's incurred by customs when receiving shipments.

     

    Payment

    We accept all major credit cards (VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS), as well as PayPal. For international orders, PayPal is our preferred method of payment. We use several different methods including AVS checks to ensure your security when ordering with us.

     

    RETURNS

    Simple Return Policy

    If you are not 100% satisfied with your purchase, you can return your order to our warehouse or store for a full refund (minus a 10% restocking fee) up to 60 days from the original purchase date. Your return item must be unworn, with original packaging and in the state you received it. You are responsible for paying for return shipping unless for some reason there has been an error in your order caused by Moment Surf Company.

     

    When sending back....
    Please try to reuse packaging from your original order when possible. We like to do our part by reusing as much packaging material as acceptable. 

     

    Ship Returns to:

    Moment Surf Company
    33260 Cape Kiwanda Drive
    Pacific City, Oregon 97135

     

    Refunds

    Once we receive and inspect your item, your refund will be processed and a credit will be issued toward the original method of payment. Please allow for 1-2 weeks for processing. All items are subject to a 10% restocking fee upon return. This fee will be deducted from your refund. Depending on your credit card company, it may take 2-10 business days for your credit to post to your account.

     


    CUSTOMER SERVICE

    If you have any question or concerns, please don’t hesitate to call us or drop us an email. We are here to make sure you are completely satisfied.

     

    Hours

    Monday - Sunday  9am - 6pm

     

    Email

    info@momentsurfco.com

     

    Phone

    503-483-1025